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Frequently asked questions

How long does it take to open a real account?

Trading accounts may take up to 24 hours to be approved; you can check the status of your account through the customer portal in 'My account'.

Which proof of residence document is required?

We need a recent bill (water/electricity) or a recent banking certificate dated within the last 3 months. Please note that online certificates/mobile phone bills are not accepted.

Why am I being asked about my knowledge on investment and operations during the registration process?

We perform a suitability test in order to assess whether the CFDs are products suitable for your profile. We have the obligation to perform this test on all of our customers, since the EU MiFID Directive requires it.

I forgot the password of my Customer Portal. What should I do?

Please click on the link "I forgot my password" and enter your email address to reset your password.

What does security of funds with QSmart Limited mean?

QSmart Limited maintains the clients’ accounts segregated to provide security to the same, and completely separated from the own QSmart Limited accounts. The accounts of customers are encoded, which ensures that their funds are used only in the operation. All customer funds deposited in QSmart Limited are completely segregated according to our strict policies and procedures, with the activities monitored by internal and external auditors.